You may return or exchange items purchased from the Oneluxy online store within 14 calendar days from the date of receiving the package.

Returns and exchanges of goods in proper condition are only possible if you have kept the receipt, the item is in saleable condition, all original tags are intact, and the product has not been used.

To initiate a return, you need to:

Fill out a return request form (sent upon request by the online store manager) and check the completeness of the item.

Possible return shipping methods

Important: All costs related to the return/exchange of goods in proper condition purchased in the online store are borne by the buyer.

Return shipment via the "Nova Poshta" courier service

• Shipping is carried out according to the tariffs of the Nova Poshta transport company.

Attention: If the recipient’s details are incorrect, we cannot guarantee delivery of the package to our warehouse.

When returning, please include the receipt and the completed return request form (sent upon request by the online store manager).

Please note:

• Returns of goods in proper condition are accepted only if the item retains its consumer properties and saleable appearance (no signs of wear, original labels and tags must be present);
• To process your return request, you must send us the item along with the completed return request form;
• The refund period for the purchased product is up to 10 banking days (counted from the date the returned item with the completed return form arrives at our warehouse) to your bank card;
• Items with defects or incorrect contents (wrong product or size) must be returned to us with original labels and in the original packaging;
• We cover the shipping costs for returning defective or incorrect items. To do so, please provide the shipping receipt attached to the completed return request form;
• Some product categories, such as underwear, bodysuits, corsets, are non-returnable and non-exchangeable according to the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172. More details can be found here.